Two days. Six modules. Real outcomes.
Each programme format is designed to deliver practical, applicable knowledge — not certificates you'll file away.
Choose the format that suits your team.
Open Programme
Attend at our Galway training base. Join other business owners and operations managers from across Ireland. Scheduled dates available throughout the year.
- Galway city centre venue
- Mixed cohort — learn from peers
- Individual or small team booking
- Full reference pack included
On-Site Programme
We come to your operation. The warehouse layout and workflow modules are conducted in your actual space, making outputs directly applicable to your specific environment.
- Delivered at your premises
- Layout exercise in your actual space
- Minimum four participants
- Tailored to your product type
Private Group
A dedicated cohort for your team, delivered at our Galway venue or on-site. Useful when you want a consistent baseline across your entire operations team.
- Private cohort for your team
- Schedule to suit your calendar
- Consistent learning for all staff
- Q&A focused on your operation
What each module covers.
Inventory Management Fundamentals
The foundation of any organised warehouse. Covers how to structure your SKU catalogue, establish reliable counting routines, set reorder points without over-investing in stock, and categorise products by movement speed using ABC analysis. Includes a practical exercise building a simple inventory health dashboard.
Warehouse Layout Optimisation for Small Spaces
Designed specifically for operations working with constrained footprints. Learn to map your current layout, identify flow bottlenecks, and redesign zones for faster picking and safer movement. The slotting-by-velocity approach alone typically reduces average pick distances significantly in small operations.
Pick & Pack Workflow Design
Covers the full pick-to-dispatch sequence and the decisions within it. Single-order picking, batch picking, and zone picking are explained with criteria for choosing between them. Pack station design, materials management, and error-reduction techniques are covered with practical exercises including a timed pack station audit.
Returns Processing
Returns handling is one of the most neglected areas in small e-commerce operations. This module builds a structured process for receiving, triaging, and resolving returns — covering both the physical handling and the customer communication standards that affect repeat purchase rates. Includes a returns cost calculation exercise.
Carrier Selection for the Irish and UK Markets
A practical guide to the carrier landscape for Irish businesses. Covers the main domestic carriers, parcel network structures, and how to compare contracts beyond headline per-parcel rates. Includes a carrier scorecard exercise and an overview of what to measure and how to escalate when service levels aren't met.
Customs Documentation Basics
Since Brexit, shipping from Ireland to Great Britain requires documentation that adds time, cost, and risk of delay if handled incorrectly. This module explains what's required, why it's required, and how to build documentation into your dispatch process efficiently. Covers commercial invoices, commodity codes, EORI requirements, and a plain-English explanation of Incoterms as they apply to small shippers. Note: this module provides general information and does not constitute customs or tax advice.
The reference pack you keep.
Every participant receives a comprehensive reference pack at the end of the programme. This is not a slide deck printout — it's a set of working documents designed for ongoing use in your operation.
The pack includes templates for inventory records, a warehouse layout mapping worksheet, a pick-and-pack process checklist, a returns grading guide, a carrier comparison scorecard, and a customs documentation checklist for IE-to-GB shipments.
All documents are provided in editable formats so you can adapt them to your specific operation without starting from scratch.
Interested in a specific format?
Get in touch to discuss which option suits your team and timeline.